top of page
  • 💍 Wedding FAQ – Illumin8 Events
    Do you offer full-service wedding planning or just decor? We offer both. You can book us for complete planning (from timeline to vendors) or just for design, rentals, and setup. What’s included in your wedding decor packages? Packages typically include backdrops, arches, table centerpieces, ceiling draping, aisle runners, signage, and LED lighting. All include setup and teardown. Do you offer themed weddings (boho, garden, modern, etc.)? Yes — we specialize in themed weddings. Whether you want classic white & gold, rustic, neon glam, or red rose romance, we’ll build it around your vision. Can you provide the ceremony and reception setups? Yes — we design both ceremony arches/backdrops and full reception layouts including sweetheart tables, ceiling designs, and photo areas. Do you offer floral design services? Absolutely. We provide both real and silk floral arrangements for centerpieces, bouquets, arches, and backdrops. What’s the difference between your standard and luxury packages? Luxury packages include high-end florals, full ceiling design, premium tableware, upgraded lighting, and interactive tech like QR guest walls or cold spark fountains. Can you match our wedding colors exactly? Yes — just send us swatches or a color code, and we’ll match fabrics, florals, and lighting tones accordingly. Do you offer LED dance floors or DJ setups? Yes — we offer dance floors (including mirror or LED-lit options), DJ booths, sound systems, and synced lighting. What’s the average wedding budget with your services? Most wedding clients spend between $3,000 and $12,000 depending on guest count, decor complexity, and catering add-ons. Do you provide sample setups or mockups before the wedding? Yes — we offer design mockups, venue walkthroughs, and mood boards before final approval. Can we add a custom monogram or name sign? Definitely — we create laser-cut name signs, neon signs, acrylic welcome boards, and even QR-linked photo stations. Can you work with our wedding planner or venue coordinator? Yes — we collaborate with other professionals to ensure every detail flows smoothly. What do couples need to prepare before booking? Just your wedding date, venue, rough guest count, and theme ideas — we’ll guide you from there. How long does setup take on the wedding day? Setup usually takes 4–6 hours depending on the design. For larger weddings, we may begin the night before. Do you stay during the event for decor adjustments? Our team typically stays until guest arrival. For full-service bookings, a lead stylist can stay to manage transitions and decor flow.
  • 🎉 Event Planning FAQs
    What events do you specialize in? We handle weddings, birthdays, anniversaries, corporate events, school functions, religious ceremonies, and public festivals. Do you offer planning or just decoration? Both. We offer full-service planning, design, setup, and teardown — or you can book rentals only. How early should I book? Ideally 6–8 weeks before your date. For peak months, book 3–6 months ahead. Do you provide on-site event coordination? Yes, our team can stay to ensure smooth transitions, timing, and decor management. Can I customize a package? 100%. All of our services are modular. You can build your own package to match your event scale and budget. Do you handle venue permissions? We’ll coordinate setup needs with your venue, but permitting is your responsibility unless part of a full-service plan. Do you work with outside vendors? Yes — we coordinate with photographers, DJs, caterers, and venues. What happens if it rains during an outdoor event? We provide tenting and waterproof setups, or work with you to create a solid Plan B. Can I visit your inventory or showroom? Viewings are available by appointment. We also offer virtual tours or sample mockups via video. Do you plan events outside Vancouver? Yes — we service the Lower Mainland and offer long-distance options with a travel fee.
  • 🛠 Rental & Setup FAQs
    Do rentals include setup and teardown? Yes — setup and removal are included in full-service rentals. Can I rent just one item, like an arch or table? Absolutely. We offer à la carte rentals with minimum order amounts. Do you offer same-day delivery? Yes — same-day setup is available based on availability and scale. Are your rentals customizable? Yes — colors, fabrics, florals, and finishes can be matched to your event theme. Do you rent out sound systems or AV equipment? Yes — lighting, LED screens, and sound systems are available. Do you charge damage deposits? A refundable security deposit is required for large or fragile rentals. Can I pick up rentals myself? Not for large or custom decor. Select smaller items may be picked up with prior approval. How do I know what size arch or backdrop fits my venue? Send us venue photos or dimensions — we’ll recommend the best size and placement. What if a rental gets damaged at my event? Clients are responsible for full replacement cost unless damage is due to installer error. Can I extend rental use beyond the event day? Yes — multi-day use is available for a small additional fee.
  • 🍽 Catering & Buffet FAQs
    What’s included in your catering packages? All packages include chafing dishes, buffet tables, linens, cutlery, serving utensils, and staff. Do you offer plated service or buffet only? Both — we offer buffet service for 50–300+ guests and plated options for intimate or upscale events. Do you offer dessert tables or candy bars? Yes — we can design custom dessert setups or add sweets to your buffet. Can you accommodate dietary restrictions? Yes — vegan, vegetarian, gluten-free, halal, and allergy-conscious menus are available. Do you allow menu tastings before booking? Yes — private tastings are available for bookings over 100 guests. Can we mix and match different cuisines? Yes — our team includes chefs with multi-cultural expertise. Do you provide drinks and bartenders? Beverage stations are included, and bartender services can be added upon request. How many staff are provided per event? Staff count depends on guest size — generally 1 server per 25–30 guests + a lead coordinator. How much time do you need for food setup? We arrive 2–4 hours before service to ensure everything is fresh and ready. Can I rent just food warmers or serving items? Yes — our chafing dishes, trays, and buffet setups are also available for rent separately.
  • 🎨 Design & Customization FAQs
    Can you recreate a design I saw online? Yes — send us photos or inspiration, and we’ll match or elevate the look. Do you offer floral walls and ceiling draping? Yes — floral walls, 3D ceiling draping, and floral installations are available. What’s the most popular centerpiece option? Floral centerpieces with candles or LED-lit bases are most requested for weddings and galas. Can I choose colors and floral types? Absolutely. We match your theme and offer both real and silk floral options. Do you provide custom signage or table numbers? Yes — we make acrylic or foamboard signs, seating charts, welcome boards, and more. Can I personalize backdrops with my name or monogram? Yes — we offer custom print, vinyl decals, or laser-cut name signs. Do you do aisle styling and entrance decor? Yes — we offer full packages for ceremony entrances and aisles, including runners and floral pedestals. Can we do theme-based decor (e.g., Gatsby, Garden, Boho)? 100%. We design based on themes with matching decor, lighting, and furniture. How long does decor setup take? Typically 3–6 hours depending on complexity and venue restrictions. Do you provide 3D mockups or visuals before setup? Yes — upon request, we offer mood boards, sample setups, or virtual walkthroughs.
  • 🔌 Technology & Special Effects FAQs
    Do you provide LED lighting and uplighting? Yes — we offer full LED wash lighting, fairy curtains, and color-tuned DMX lighting. Can your lighting sync with music or a DJ? Absolutely. We use DMX512 and other controllers to match lighting with music beats and transitions. Do you rent out LED video walls or signage? Yes — we have indoor/outdoor LED displays, digital menu boards, and transparent 4K signage. What is a QR Video Wall or QR Guest Map? Guests scan a code to access seating maps, photo albums, or live videos — perfect for modern weddings and corporate events. Do you provide cold spark machines or low fog? Yes — cold spark fountains and low foggers are available, fully safe and non-toxic for indoor use. Do you offer holographic or projection effects? Yes — we offer mesh hologram projectors and animated projection mapping for ceiling and backdrop effects. Can you run power and cabling for outdoor events? Yes — we provide silent generators, outdoor-rated cables, and waterproof lighting. What’s the most popular special effect you offer? Cold spark entrances, RGB LED archways, and synced fog lighting combos are top requests. Do I need to book a technician to operate equipment? For large-scale lighting, yes — but most basic setups are turnkey. Can we preview lighting or effects before booking? Yes — we offer demo videos, mockups, or in-person previews if needed.
  • 🚚 Logistics & Delivery FAQs
    Do you deliver and set up all rentals? Yes — delivery, setup, and teardown are included unless otherwise noted. Where do you deliver to? We serve Metro Vancouver: Surrey, Richmond, Burnaby, North Vancouver, Coquitlam, and surrounding areas. Is delivery included in the price? Full-service packages include free delivery. For rentals-only, a small distance-based fee applies. How early do you arrive before the event? Typically 3–6 hours before guest arrival. Larger installs may be done the night before with venue permission. Can you set up in outdoor parks or beaches? Yes — we’re experienced with outdoor events and can provide tenting, flooring, and power as needed. Do you coordinate with my venue directly? Yes — we’ll contact your venue to confirm setup access, elevator use, restrictions, etc. Do you offer same-day pickup after the event? Yes — if allowed by venue rules. Otherwise, we’ll schedule teardown early the next day. Do I need to be on-site during setup? No — we just need access to the venue and a contact person for coordination. How do you protect furniture and delicate flooring? We use pads, risers, and floor-safe adhesives. Our team is trained to install with care. Can I store items or decor at the venue after the event? Only if permitted by your venue. We remove everything unless otherwise agreed.
  • 📑 Booking, Payments & Policies FAQs
    How do I book your services? Contact us by phone, email, or website form. A 50% deposit and signed agreement reserves your date. Is the deposit refundable? No — deposits are non-refundable due to the prep work and reserved inventory. When is final payment due? 14 days before the event date. Do you offer payment plans? Yes — we can break the payment into 2–3 installments depending on total cost and lead time. Can I change items after booking? Yes — changes are allowed up to 14 days prior to the event, subject to availability. What if I cancel my event? 15–29 days before = 50% refund. Less than 14 days = no refund. Deposits are non-refundable at any time. Can I reschedule my event? One-time rescheduling is allowed with at least 21 days notice and subject to availability. Is there a contract or service agreement? Yes — all bookings come with a signed agreement outlining the scope, dates, and terms. What if items are damaged or missing after the event? You are responsible for replacement cost of lost or damaged items. A cleaning or damage fee may apply. Do you charge taxes or service fees? Yes — applicable GST and a service fee are included in the final invoice.

🔐 Rental Terms & Conditions

1. Booking & Payment

  • A 50% non-refundable deposit is required to secure your booking.

  • Full balance must be paid no later than 14 days before the event date.

  • Bookings made within 14 days of the event require full payment upfront.

2. Rental Period

  • Standard rental covers 1 event day (up to 24 hours).

  • Extended rentals (e.g. multi-day or overnight use) must be arranged in advance and may incur additional fees.

3. Delivery, Setup & Teardown

  • Includes basic delivery, setup, and takedown unless otherwise stated.

  • Additional charges apply for:

    • Remote/out-of-area locations

    • After-hours delivery or pickup (before 8 AM or after 8 PM)

    • Difficult access (stairs, elevators, etc.)

4. Client Responsibilities

  • Ensure adequate space, access, and power (if needed) for setup.

  • Designated contact person must be available on-site during delivery and pickup.

  • All decor or rental items must be returned in the same condition they were delivered.

5. Damages & Cleaning Fees

  • Clients are liable for any loss, theft, or damage to rental items.

  • A cleaning fee of $200 may apply for extreme dirtiness, staining, or misuse.

  • Full replacement cost will be charged for damaged, broken, or missing items.

6. Cancellations & Refunds

  • Cancellations more than 30 days prior: Refund minus deposit

  • 15–29 days prior: 50% refund

  • Less than 14 days: No refund

  • 1 reschedule allowed with 21+ days' notice, subject to availability

7. Weather & Force Majeure

  • Illumin8 Events is not liable for cancellations due to extreme weather or force majeure.

  • We may offer a credit or reschedule depending on circumstances.

8. Custom Requests & Add-Ons

  • Custom items (e.g. personalized signage, custom colors) are non-refundable.

  • Requests made less than 7 days before the event are subject to a $150 rush admin fee.

🚚 Delivery & Setup Information

At Illumin8 Events, we provide seamless delivery and professional setup for all your event rental needs — from LED lighting and décor to tables, arches, signage, and buffet stations.

✅ What’s Included

  • Delivery & pickup of all rented items

  • Full setup of:

    • Tables, chairs, and linens

    • Backdrops and arches

    • Lighting, signage, and digital displays

    • Buffet stations and cutlery

  • Teardown after the event (same day or next morning)

📍 Service Area

We proudly serve:

  • Winnipeg and surrounding areas (within 30 km) — Included

  • Outside 30 km – additional mileage charged at $1.50/km

  • Out-of-province or long-distance delivery available upon request (subject to availability and quote)

⏰ Timing & Scheduling

  • Standard delivery window: 8:00 AM – 8:00 PM

  • Early morning or late-night setup/pickup available for an extra $150 after-hours fee

  • Setup time will be scheduled based on:

    • Venue access time

    • Event start time

    • Type of rentals being installed

💡 Client Responsibilities

Please ensure the following before our team arrives:

  • Clear delivery access (unlocked gates, doors, etc.)

  • Setup area ready (clean and free from debris)

  • A contact person on-site with authority to guide or answer questions

  • If power is needed (for lighting or displays), ensure accessible electrical outlets

🛠️ Special Notes

  • Stairs, elevators, tight access areas or long-carry distances (over 100 ft) must be disclosed in advance – additional labor charges may apply

  • If the venue has strict access hours or union labor rules, we must be informed during booking

  • Late teardown due to client delays or venue restrictions may incur extra charges

💳 Payment & Deposit Policy

At Illumin8 Events, we understand that planning an event involves many moving parts. Our payment and deposit policy is designed to offer clarity, fairness, and flexibility for all clients — whether you're planning a wedding, birthday, corporate launch, or full-scale festival.

🔒 Booking Deposit

  • A 50% non-refundable deposit is required to officially reserve your date, venue setup, and all chosen rental items or services.

  • Your booking is not confirmed until the deposit has been received and a signed rental agreement is on file.

  • Once confirmed, your items are removed from inventory and reserved exclusively for your event.

🗓️ Final Payment Deadline

  • The remaining 50% balance is due 14 days prior to your event.

  • For last-minute bookings (within 14 days of the event), full payment is required at the time of booking.

💵 Accepted Payment Methods

We offer multiple ways to pay for your convenience:

  • E-Transfer (Preferred – no processing fees)

  • Credit/Debit Cards via Square, PayPal, or Stripe (3% processing fee may apply)

  • Cash (In-person payment with official receipt)

  • Business Cheques (Accepted for corporate bookings – must clear before event date)

  • Installment Plans for premium packages over $5,000 (Available upon request)

🧾 Receipts & Invoicing

  • An official invoice and receipt will be provided for each payment.

  • Tax (GST/HST/PST) will be itemized separately where applicable.

  • Custom invoices can be generated for business or organizational needs.

🔁 Rescheduling & Flexibility

  • One free reschedule is allowed with 21+ days’ notice, subject to availability.

  • Rescheduling with less than 21 days’ notice may be subject to a $150 admin fee.

  • If the event must be postponed due to emergency or force majeure, we will work with you to apply your payment as credit toward a future date.

❌ Cancellations & Refunds

  • More than 30 days prior to event: Refund minus the non-refundable deposit

  • 15–29 days prior: 50% refund of total amount paid

  • Less than 14 days: No refund, but credit may be issued at our discretion

  • Customized items or special orders (e.g., color-specific rentals, signage, floral arrangements) are non-refundable once ordered

👥 For Large, Corporate, or Multi-Day Bookings

  • We offer custom payment structures and timelines for:

    • Corporate clients

    • Weddings over $10,000

    • Multi-day festivals or back-to-back events

  • Contact us directly to arrange a tailored agreement and reserve your block of services.

🧠 Helpful Reminders

  • Please double-check your event date, location, and start times before making payments.

  • Rental adjustments can be made up to 14 days before the event (availability permitting).

  • We recommend early payments for peace of mind, especially during peak season.

Would you like me to now:

  • 🔗 Format this as HTML for your website?

  • 📄 Generate a PDF version for contracts and client kits?

  • 🖼️ Design a one-page visual summary for your iPad display?

Let me know how you'd like to use this!

✨ Custom Requests & Add-Ons

Every event is unique — and Illumin8 Events is here to make yours unforgettable. We offer a wide range of customization options and add-ons designed to match your theme, elevate your experience, and bring your personal vision to life.

🎨 Design & Decor Customization

Looking for a specific vibe or aesthetic? We can customize nearly every detail:

🔹 Color & Theme Matching

  • Color-specific chairs, linens, drapes, or props (e.g., red velvet chairs, gold charger plates, crystal centerpieces)

  • Full themed setups: Boho Chic, Enchanted Forest, Gatsby, Winter Wonderland, Luxe Garden, and more

  • Custom signage to match your wedding theme, corporate brand, or party style

🔹 Vinyl & Print Customizations

  • Dance floor vinyl wraps (initials, monograms, logos)

  • Window & glass decals (venue or storefront signage)

  • Printed menus, table numbers, seating charts

🔹 Floral Upgrades

  • Custom faux or fresh floral arrangements in your chosen colors

  • Specialty centerpieces (e.g., candelabras, hanging florals, LED bases)

🖥️ Tech-Enhanced Add-Ons

For immersive and interactive experiences:

  • Touchscreen welcome kiosks

  • QR code menus & guest seating maps

  • Video slideshow stations

  • Digital signage with your branding or love story

  • Self-ordering kiosks (for vendors, festivals, or food service)

  • Live guest streaming setup (for remote viewing)

Perfect for weddings, product launches, galas, and modern parties.

💥 Stage & Special Effects Add-Ons

Take your event to the next level with:

  • Cold spark machines & indoor-safe fireworks

  • Low fog machines for entrances or dances

  • CO2 LED guns for DJs or grand reveals

  • Snowflake projectors or custom gobo lighting

  • Holographic mesh screens for futuristic displays

  • Uplighting and DMX-controlled lighting shows

All effects include setup, safety check, and on-site technician if needed.

🧾 Catering Add-Ons

Want more variety or detail in your catering?

  • Additional canapé option – $250

  • Dual soup service – $250

  • Upgraded plating or show-stopping buffet setups

  • Custom-printed menu boards or food tags

  • Dessert table setup with LED display risers

🪑 Premium Furniture & Rentals

Elevate your event’s ambiance with:

  • Throne chairs or luxury sweetheart seating

  • Light-up cocktail tables or LED lounges

  • Custom arch styles (wooden, floral, fabric, geometric)

  • Royal banquet or mirrored tables

  • Branded or monogrammed backdrops

  • Multi-day rentals or overnight setups

📆 Timeline & Custom Order Policy

To ensure quality and availability:

  • Submit all custom requests at least 3–4 weeks before your event

  • Rush requests (<7 days notice) may incur a $150 processing fee

  • Items that need to be specially ordered or purchased are billed separately and are non-refundable

  • If you’d like to own your custom-made items, let us know — we offer post-event purchase options

🔁 Rescheduling & Custom Orders

  • If your event is rescheduled, we’ll carry your custom requests forward

  • Some custom items (like printed signs or florals) may require reprinting/replacement and fees will apply

🤝 Collaboration Welcome

We work hand-in-hand with:

  • Your photographer/videographer to sync lighting and visuals

  • Outside planners or designers if you're coordinating your own concept

  • Caterers, venues, or other vendors to ensure everything flows beautifully

🧠 Client Tips

  • Provide photos, sketches, Pinterest boards, or reference links early in the planning process

  • Be clear on must-haves vs. nice-to-haves

  • We’re happy to guide you through options based on your vision and budget

bottom of page